AI Stats News: Chatbots Increase Sales By 67% But 87% Of Consumers Prefer Humans

After all, as we said, your lead knows pretty much nothing about your company, and they may be curious to learn more. The bot can write a general greeting, such as asking the lead if they need help with anything. As we’ve written about on this blog before, during this first phase, your would-be customer knows next to nothing about your company.

They recognize words, phrases and sentence structures, relying on their programming or understanding of language to interpret the best possible answer. Sales bots can be great tools for improving the customer experience, boosting sales and increasing customer loyalty and customer satisfaction. The key to achieving these results is knowing how to use the tools to your advantage. Enable visitors to call you directly from the chat widget and answer their questions right away.

Through the Sales Funnel

In fact, a Business Insider report states that nearly 40% of internet users worldwide prefer interacting with chatbots than virtual agents. Finally, automation saves leads from falling through the cracks by notifying reps about pre-defined key steps prospects are taking such as visiting the pricing page. It also sends follow-up reminders while suggesting the next best actions based on past interactions with similar leads. Nike, for example, increased their CTR by 12.5 times and grew conversions by four times by using an automated chatbot called StyleBot.

Chatbots can share updates, send reminders about unread articles, and even follow up on previously shared content. This constant interaction keeps customers engaged with your brand, and before they know it, they’re busting a move on the dance floor… So, for many of us, waiting for an email reply or being on hold to get our queries resolved may feel as torturous as listening to that dreadful elevator music.

with ChatBot templates

As AI technology continues to advance, there are also concerns about whether sales chatbots will replace the need for human agents. There are various types of sales bots you can use to connect with visitors to your web pages or elsewhere, such sales chatbots, retail bots and AI bots. ProProfs Chatbot lets you provide quick support to your customers and capture high-quality leads through chat on your website. This interactive chatbot platform connects you with your customers round the clock, 24×7, with no friction.

From capturing the potential leads, to guiding them for what they need by interacting with them like humans, there’s a lot that chatbots for sales do to increase business. Chatbots help businesses deliver fast and delightful customer experiences across industries. A delighted customer is likely to purchase from you, thus resulting in revenue growth. This is one of the best sales chatbots for companies that communicate with clients primarily through WhatsApp.

Like with your marketing team, you can rely on the log of conversations the bot has had with other leads to target and personalize the sales approach from there. As for the sales team, bots can work in conjunction with your sales team, almost as if you hired on several more sales reps (but without the extra expense of doing so). Chatbots have no such restrictions, so customers can get their queries answered even if it’s at a weird time of day or night. Another way to improve customer satisfaction through bots is in the availability of chatbots.

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